www.arduna.ie

Frequently Asked Questions

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Why do people choose to have therapy?

What is therapy?

What is Counselling and Psychotherapy?

What is CBT?

Are all the therapists qualified?

How long is each session and for how long will I have to attend?

What hours is Arduna open for appointments?

How do I make an appointment?

Cancellation or change of appointment

Referrals from Doctors

Payment of Fee

Where is Arduna?

 

Why do people choose to have therapy?

People usually choose to have therapy because they are experiencing difficulties and distress in their lives. Sometimes people can feel isolated even where an individual has supportive family and friends and they can find it difficult to explain why, for example they may be feeling anxious or depressed. Or it may be easier to talk about personal family or relationship issues with a person who is independent of friends and family. There are many life issues which can be difficult to deal with – bereavement, divorce, health issues, bullying, redundancy, ongoing stress. However, you do not have to be in crisis, or on the verge of one, before choosing therapeutic help. You may be experiencing underlying feelings of dissatisfaction with life in general or be seeking balance or meaning in your life. All of these reasons and more will bring people into therapy.

 

What is therapy?

Therapy is time set aside by you and the therapist to explore what has brought you to therapy. This might include talking about life events (both past and present), feelings, conscious worries, relationships, ways of thinking or patterns of behaviour. The therapist will help you to develop a clearer and deeper understanding of your situation, and to identify the appropriate course of action for you – either to help you resolve your difficulties or find better ways of coping.  For more information click here.

 

What is Counselling and Psychotherapy?

Some people use the terms “counselling” and “psychotherapy” inter-changeably. While there is considerable overlap between the two, there are important differences. The therapist will want to be sure that what they offer is appropriate to you before there is any commitment and he/she will be happy to explain his/her approach. “Counselling” is a relatively short-term process which is suitable when your main focus is the resolution of a particular difficulty or situation affecting you in the present. Some examples are: bereavement, coping with a significant life change life eg: redundancy or the end of a relationship, a bullying situation or work problem, anger issues. “Psychotherapy” is a longer process which helps you understand the deeper roots of a problematic situation which is more generalised, in order to develop broader and deeper resourcefulness within yourself. Some examples include: generalised or specific anxiety, depression, relationship problems, low self esteem which is long established, eating distress, addiction or unresolved trauma. Both counselling and psychotherapy involve a contractual arrangement in which a therapist meets a client, in privacy and in confidence, to deal with the distress that has brought the individual into therapy and help you to find ways to live your life more fully and to experience greater freedom and self acceptance.  For more information click here.

 

What is CBT?

CBT (Cognitive Behavioural Therapy) is a collaborative, practical and problem-focussed approach to personal problems whereby both the client and therapist work together towards understanding problems in terms of the relationship between thoughts, feelings and behaviour. The more actively involved the client is in this goal-orientated process, the better the outcome. Treatment is often action-orientated, with specific technique-driven, brief, direct and time-limited exercises for specific psychological disorders.  For more information click here.

 

Are all the therapists qualified?

The Counselling and Psychotherapy profession in not yet fully regulated. So it is very important that you choose a therapist who is fully qualified, fully accredited (to practitioner level) and is experienced, especially in the area that concerns your personal issue.

In Arduna, every therapist is interviewed and examined in detail to ensure:

  • Full qualifications, usually to Masters Degree (or equivalent)
  • Full accreditation with a recognised and reputable professional organisation with its own code of ethics and practice
  • A minimum of five years experience as a therapist
  • In addition, any therapist in Arduna who works in a specialist area eg relationships, addiction, children/adolescents, family, has a specific training in that area

Please feel free to check these details on any therapist in Arduna – this website is designed to help you discover all such details on the therapist you may attend.

 

How long is each session and for how long will I have to attend?

Each session will be about 50 minutes. How long you may have to continue attending depends on many factors ie: the nature and depth of the issue which brings you to therapy, the type of outcome you desire, your own willingness and motivation to change etc. In other words, each client’s situation is unique. The therapist will be happy to discuss this with you in the first session and will be happy to agree to review and evaluate with you on a regular basis in relation to this and any other issue. Most therapists will suggest an initial number of sessions, usually six. This will enable the therapist to get to know you and your circumstances in more detail and give you an opportunity to become more relaxed and more open in talking about your difficulties in therapy.

 

What hours is Arduna open for appointments?

Appointment times are available from 8am to 9pm Monday to Friday and 8am onwards on Saturday by arrangement. 

 

How do I make an appointment?

Our reception hours are 10am-4pm Monday to Friday (closed for lunch 1-1.30pm).  Outside these hours you are welcome to leave a confidential message and contact number on our answer machine and you will be contacted as soon as possible. Please feel free to telephone us (01) 833 2733 to ask any questions you would like answered or for any information you would like. Our reception staff will be glad to help you in any way they can.

 

Cancellation or change of appointment:

Your appointment is your time and space to speak to your therapist. Therefore, it is important that if you cannot attend you provide sufficient notice of cancellation, as it becomes difficult to schedule another client. A minimum of one week’s notice is required in order to cancel a session. If less than a week is given, the fee for the cancelled session will be payable. Your therapist will give you detailed information about cancellation arrangements in your first session.  Occasionally, it might be possible to reschedule a session to the day before or after the appointed day (where the client has not been in a position to give one week’s notice). However, this is subject to the availability of appointment times. If the session cannot be accommodated then the cancellation fee will be payable.

 

Referrals from Doctors:

If you have been referred by your doctor, care agency or other professional, a standard letter of acknowledgement will be sent as a matter of courtesy, stating only that you have made the appointment. Should you prefer this letter not to be sent, please inform either reception or the therapist within one day of your first appointment, and it will not be sent.

 

Payment of Fee:

Fees vary depending on the type of therapy you are attending for.  You can contact our reception staff during office hours 10am-4pm Monday to Friday (closed for lunch 1-1.30pm) and they will be happy to advise you of the relevant fee. The fee is due at the end of each session and is payable directly to the therapist. If this does not suit alternative arrangements can be made directly with the therapist. Receipts can be requested directly from the individual therapist.  The therapist will give at least one month’s notice of any change in the fee.

 

Where is Arduna?

We are based at 54 Clontarf Road, Clontarf, Dublin 3. Please see our “Location” section on the website for more details and directions.